Privacy policy

Last updated: October 11, 2024

This Privacy Policy describes how Dukan Gram ("Dukan Gram", "we", "our", "us") collects, uses, shares, and stores personal information of users of our multistore wholesale ecommerce platform (the "Platform"). This Privacy Policy applies to the Platform, our website www.dukangram.com, and any other services offered by Dukan Gram.

Information We Collect
We collect personal information from you in the following ways:

Account Information: When you sign up for an account to use the Platform, we collect your name, email address, phone number, address, and other information required to create your account.

Transaction Information: When you make purchases on the Platform as a retailer, we collect information about the transactions including the items purchased, date and time, transaction amount, payment information, and other related transaction details.

Communications: When you contact us via email, phone, through the Platform, or otherwise communicate with us, we collect information about the communication and any information you choose to provide.

Device/Usage Information: We collect information from the devices and technology you use to access the Platform. This includes IP addresses, browser type, operating system, referral URLs, device information, pages visited, and other information. We also collect data through cookies and similar tracking technologies.

How We Use Your Information
We use your personal information in the following ways:

- Provide the Platform's services and functionality to you.

- Process transactions and send notices about your transactions.

- Respond to your comments, questions, provide customer service, and communicate with you.

- Send marketing and promotional communications.

- Administer contests, promotions, surveys or other features.

- Prevent fraudulent transactions and monitor for suspicious activities.

- Improve and optimize the Platform and our services.

- Comply with legal obligations and legal process.

- For any other purpose that has been authorized by you or as permitted by applicable law.

Sharing Your Information
We may share your personal information in the following ways:

- With third party service providers, consultants and other partners who help us provide the Platform and our services.

- With other wholesalers and retailers when necessary to provide the Platform's services and functionality.

- With third parties during a merger, acquisition, bankruptcy, dissolution, reorganization, or similar event.

- With law enforcement, government agencies, courts, or authorized third parties to: comply with legal orders and government requests, enforce our Terms of Service, prevent fraud, and protect the rights and safety of us, our users, and third parties.

- With your consent or at your request and direction.

Security of Your Information
We take reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration. However, no online service can be 100% secure, so we cannot guarantee the absolute security of your information.

Retention of Your Information
We retain your personal information for as long as necessary to provide our services, fulfill the transactions you have requested, or for other important purposes like compliance with legal obligations, resolving disputes, enforcing our agreements, or as consented by you.

Your Rights
If you are located in India, you may have the following rights related to your personal information:

- Request access to your personal data.

- Request correction of inaccurate or incomplete data.

- Object to the processing of your data.

- Request erasure of your personal data.

- Request restriction of processing your data.

- Request transfer of your data to another party.

- Lodge a complaint with a supervisory authority.

To make such requests, please contact us at contact@dukangram.com. We will process such requests in accordance with applicable laws.

Changes to this Policy
We may periodically update this Privacy Policy as required by applicable law. You should review this policy regularly for changes.

Dukan Gram by KS DUKAN POINT PVT LTD
Biharsharif, Nalanda, Bihar 803101
contact@dukangram.com